Return Policy
Your satisfaction is important to us. If something isn’t right with your order, we want to make it right. Please review our policy below and reach out to our Customer Service team if you have any questions.
Inventoried Items
Inventory items can be returned within 7 days of receiving the product.
If TSG has shipped you the wrong item, we will provide a return label for shipping back to us and will ship the correct item.
If you ordered the wrong inventory item, we will accept returns to our warehouse following the fee schedule below. Once items have been returned, TSG will issue a refund for the original order minus the restocking fee.
Fee Schedule- Return shipping is paid for by the client.
- There is a $2.00 restocking fee for the first item and $0.75 for each additional item on the same order.
On Demand / Made To Order Items
Items produced on demand or made to order are customized specifically for your requirements, and as such, are generally not eligible for returns.
We recommend verifying all order details before finalizing your purchase. If you encounter any issues or require assistance, please don’t hesitate to reach out — our team is here to help and may be able to offer solutions depending on the situation.
Our Customer Service team is ready to assist you. You can also browse our FAQ for quick answers to common questions.